Please note that all Christmas and Easter bookings require a $100-00 deposit which is non-refundable and non-transferable and must be paid at the time of booking. If no deposit is paid, then no booking will be considered confirmed. There is a minimum stay of 5 days at Christmas. Due to high demand please be aware All days booked between the 20th of December to the 10th of January and any Easter bookings will be charged for regardless if you change the drop off or pick up dates. Bookings must be paid in full on drop off.
Peak rates apply from 20th December till the 15th of January and Easter.
Vaccinations – Any dog or cat must have been vaccinated annually or as recommended by the customer’s veterinarian in the case of Vanguard +5 and DHPPI. The vaccination records must be sighted on the first day of entering the Boarding Facilities. Dogs – 5 in 1 vaccine plus Leptospirosis and Kennel Cough. Puppies have to have all the boosters given at least 14 days prior to boarding. Cats – Feline 3 in 1 (including Calcivirus, Rhinotracheitis and Feline Enteritis). Kittens have to have all the boosters given at least 14 days prior to boarding. If you are unsure ring your Vet and check if all the vaccine requirements for boarding your dog or cat have been done and are current under the Boarding Facilities protocols.
Contact whilst away – Owners have to provide all contact details AND a contact person (we preferably like two contacts) that may be phoned in an emergency if we are unable to contact you. In the event that the Owner wishes to have someone else pick up their pet/s, they must inform us with that name of that person.
Medical Conditions – All medical history and additional information such as temperament, special characteristics, dietary and other requirements for the pet/s must be provided. Veterinary contact details are also required along with precise information and instructions regarding administering of medication and the condition being treated. As an Owner you agree to allow your Veterinarian to release the pet history upon request. The management reserve the right to call a Veterinarian at the Owner’s expense should the need arise. The Owner or alternative contact will be phoned in the first instance if possible. A Vet visit will only establish the best treatment for the pet if it is ill or injured to alleviate any pain or distress being suffered. Any other form of medical procedures or assistance such as blood samples, overnight stays, surgery etc. pertaining from a Vet visit will be the Owners right or decision to make. Therefore it is imperative that we have all correct information on contact details. Where, in the case of extreme circumstances, the Veterinarian deems it necessary for euthanasia of the pet, Sharrow Boarding Kennels and Cattery will act as the Owner’s agent and seek a second opinion or approve euthanasia. In the unlikelihood of unexpected death an autopsy will be arranged at the Owner’s expense to ascertain the cause of death including the possibility of infectious or contagious diseases. It is recommended that, in the case of elderly pets, the owners should sign consent that in the event of death occurring in their absence, an autopsy is not necessary. It is also recommended that, in the case of elderly pets that may be nearing their time, Owners need to inform Sharrow Boarding Kennels what arrangements are to be done with the pet in the event death does occur.
Payment – Owners can pay prior to pick up on arrival; otherwise it is due at the time of pick up and no credit will be given. Payment can be made by cash, eftpos and Visa and MasterCard credit cards facility. CREDIT CARD SURCHARGE We do accept Visa and MasterCard credit cards however a surcharge does apply which is in line with our cost of acceptance. We do not surcharge Debit Cards. Thank you.
Management reserves the right to keep the pet accommodated until payment is made at the Owner’s expense. Any long term boarding fees are to be paid monthly or by prior arrangement with Management. Any default in payment will be forwarded to Bay Corp for Collection (including any of their charges). All charges are based on a calendar day or part thereof. The full day rate is charged for everyday the pet is at the Boarding Facilities. If the pet is picked up from the Boarding Facilities BEFORE 10am on the final day no charge is made for boarding on that day if they are picked up after 10.00am then a full days boarding charge applies. Management reserves the right to refuse to board any pet for any reason at their discretion.
Prices are subject to change without notice.
Owners are responsible for any harm or damage caused by their pets whilst boarding with us. Transportation of Cats – cat cages or cat carriers must be secure and undamaged to ensure a cat does not escape in transit from the Owners car into entry of the Cattery. We do not accept a cat without a cage or a cat on a harness and lead entry into the Boarding Facilities. A deposit can be required for long term boarding, Christmas bookings. (Christmas booking deposits are non- refundable). A Christmas booking deposit ensures confirmed accommodation at the Boarding Facilities as it is the time of the year we are fully booked and have waiting lists. A surcharge of $6.00 per day per cat and $9.00 per dog per day is charged on Public Holidays. Boarding Kennels and Cattery practices are vetted to a very high standard. Therefore, although all care and professional expertise will be given to your pet, we do not accept any responsibility for illness, injury or loss for any reason whatsoever apart from any breach of the guarantees in the Consumer Guarantees Act 1993. Sharrow Kennels and Cattery will not be responsible for any damage whatsoever to any personal items, bedding, toys or other items.
Abandonment – The Management reserves the right to take whatever action necessary in the event of a pet not being picked up as scheduled. Every effort will be made to return the pet to its’ Owner, but failing that, it may be handed over to the Animal Welfare Authorities.