Answers to some questions you may have
If you can't find the answer here send us an email or give us a call
Vaccinations.
We require that all dogs in our care are currently vaccinated against the following:
The Canine 5-1 vaccination (Parvovirus, Distemper, Hepatitis, and Para-influenza) covers the core vaccinations. Kennel Cough and Leptospirosis inoculations are also required.
If the annual vaccinations (Or boosters) are due these must be administered not less than 14 days prior to boarding.
If you are unsure if your pet meets our requirements then contact us for clarification as soon as possible to avoid refusal of boarding.
Personal Belongings.
We are happy for you to leave any special food or medication required however we have plenty of bedding and toys as well as bowls so don’t need any of them please.
Pick up and Drop off times.
Our pick up and drop off times are the same as our office hours listed below.
OFFICE HOURS
Monday to Friday 7:0am - 6:00pm Day Stay Only.
Monday to Friday 8:30am - 5:00pm Drop off and Pickup For All Boarding Pets.
Saturday 8:30am - Noon ( No Day Stay )
Sunday 8:30am - 5:00pm ( No Day Stay )
CLOSED CHRISTMAS DAY
We do not accept out of hours pick-ups and drop offs.
If you pick up before 10.00am on the last day there is no charge for that day. If you pick up after 10.00am then a full days boarding charge applies.
Inspections
These are by appointment only.
We are very happy to arrange an inspection time from 10.30 am till 1.30 pm Monday to Friday and Sunday and between 10.30 am and 11.30 am Saturdays. Just give us a call to make a time.
Christmas Bookings
Please read carefully.
Please note that all Christmas and Easter bookings require a $100-00 deposit which is non-refundable and non-transferable and must be paid at the time of booking. If no deposit is paid, then no booking will be considered confirmed.
There is a minimum stay of 5 days at Christmas.
Due to high demand please be aware
All days booked between the 20th of December to the 15th of January and any Easter bookings will be charged for regardless if you change the drop off or pick up dates.
Bookings must be paid in full on drop off.
Peak rates apply from 20th December till the 15th of January and Easter.
Payment Options
We accept payment using Eftpos, cash, and internet banking with prior arrangement.
We do accept Visa and MasterCard credit cards however a surcharge does apply which is in line with our cost of acceptance.
We do not surcharge Debit Cards.
Kennel Cough - the facts
Kennel cough is a respiratory disease which impacts dogs and is similar to the flu. Also called Infectious Tracheobronchitis, the disease can cause coughing, high temperature, nasal discharge and in occasional cases pneumonia. As the disease is highly contagious, it is important to understand how this virus can impact our pets at Doggy Day Camp, Boarding and other open play environments e.g. Training Classes.
Does Kennel Cough only occur in kennels?
No. Since this bacterium can be present anywhere, and can travel for considerable distances through the air, they can affect any dog... even one which never leaves its own back garden. But kennel cough is more likely to occur when the concentration of dogs is greater such as at a dog show; kennel, vets and other places dogs go e.g. pet shops. Dogs can also be exposed while running loose or while being walked near other dogs or playing in the park.
Can my dog be vaccinated to protect him against Kennel Cough?
Yes! Vaccines against Kennel Cough however are not always routinely used as part of a puppy and an adult dog's yearly check-up. Please explain to your vet that your dog comes to Boarding or Doggy Day Camp and they need to be vaccinated with the Bordetella vaccination (which is administered up the nose). It is important to understand the Bordetella vaccination used to prevent this viral disease is made from only one strain of over the 100 different strains of the virus. Thus the vaccination is not as effective against some strains as others. Some strains are not included in any of the vaccinations. Therefore, in some cases there is no prevention against Kennel Cough.
Can Sharrows prevent my dog from catching Kennel Cough?
Unfortunately no. No amount of supervision, sanitation, or personalised care can prevent a dog from "catching" an airborne disease. All that we can do is to recommend immunisation against Kennel Cough. We also refuse to take in any obviously sick dogs; we listen and watch for any signs of sickness, and make sure that any dog requiring veterinary attention receives it as quickly as possible. Also, in the event of an outbreak Sharrows commits to take every action to prevent further spread.
We require that all dogs in our care are currently vaccinated against the following:
The Canine 5-1 vaccination (Parvovirus, Distemper, Hepatitis, and Para-influenza) covers the core vaccinations. Kennel Cough and Leptospirosis inoculations are also required.
If the annual vaccinations (Or boosters) are due these must be administered not less than 14 days prior to boarding.
If you are unsure if your pet meets our requirements then contact us for clarification as soon as possible to avoid refusal of boarding.
Personal Belongings.
We are happy for you to leave any special food or medication required however we have plenty of bedding and toys as well as bowls so don’t need any of them please.
Pick up and Drop off times.
Our pick up and drop off times are the same as our office hours listed below.
OFFICE HOURS
Monday to Friday 7:0am - 6:00pm Day Stay Only.
Monday to Friday 8:30am - 5:00pm Drop off and Pickup For All Boarding Pets.
Saturday 8:30am - Noon ( No Day Stay )
Sunday 8:30am - 5:00pm ( No Day Stay )
CLOSED CHRISTMAS DAY
We do not accept out of hours pick-ups and drop offs.
If you pick up before 10.00am on the last day there is no charge for that day. If you pick up after 10.00am then a full days boarding charge applies.
Inspections
These are by appointment only.
We are very happy to arrange an inspection time from 10.30 am till 1.30 pm Monday to Friday and Sunday and between 10.30 am and 11.30 am Saturdays. Just give us a call to make a time.
Christmas Bookings
Please read carefully.
Please note that all Christmas and Easter bookings require a $100-00 deposit which is non-refundable and non-transferable and must be paid at the time of booking. If no deposit is paid, then no booking will be considered confirmed.
There is a minimum stay of 5 days at Christmas.
Due to high demand please be aware
All days booked between the 20th of December to the 15th of January and any Easter bookings will be charged for regardless if you change the drop off or pick up dates.
Bookings must be paid in full on drop off.
Peak rates apply from 20th December till the 15th of January and Easter.
Payment Options
We accept payment using Eftpos, cash, and internet banking with prior arrangement.
We do accept Visa and MasterCard credit cards however a surcharge does apply which is in line with our cost of acceptance.
We do not surcharge Debit Cards.
Kennel Cough - the facts
Kennel cough is a respiratory disease which impacts dogs and is similar to the flu. Also called Infectious Tracheobronchitis, the disease can cause coughing, high temperature, nasal discharge and in occasional cases pneumonia. As the disease is highly contagious, it is important to understand how this virus can impact our pets at Doggy Day Camp, Boarding and other open play environments e.g. Training Classes.
Does Kennel Cough only occur in kennels?
No. Since this bacterium can be present anywhere, and can travel for considerable distances through the air, they can affect any dog... even one which never leaves its own back garden. But kennel cough is more likely to occur when the concentration of dogs is greater such as at a dog show; kennel, vets and other places dogs go e.g. pet shops. Dogs can also be exposed while running loose or while being walked near other dogs or playing in the park.
Can my dog be vaccinated to protect him against Kennel Cough?
Yes! Vaccines against Kennel Cough however are not always routinely used as part of a puppy and an adult dog's yearly check-up. Please explain to your vet that your dog comes to Boarding or Doggy Day Camp and they need to be vaccinated with the Bordetella vaccination (which is administered up the nose). It is important to understand the Bordetella vaccination used to prevent this viral disease is made from only one strain of over the 100 different strains of the virus. Thus the vaccination is not as effective against some strains as others. Some strains are not included in any of the vaccinations. Therefore, in some cases there is no prevention against Kennel Cough.
Can Sharrows prevent my dog from catching Kennel Cough?
Unfortunately no. No amount of supervision, sanitation, or personalised care can prevent a dog from "catching" an airborne disease. All that we can do is to recommend immunisation against Kennel Cough. We also refuse to take in any obviously sick dogs; we listen and watch for any signs of sickness, and make sure that any dog requiring veterinary attention receives it as quickly as possible. Also, in the event of an outbreak Sharrows commits to take every action to prevent further spread.